Wealth creation and management with purpose

GSB Capital, UAE

From corporate purpose, philosophy, architecture and identity to brand guardianship, management, and impact measurement

Towards countering misrepresentation, scepticism and distrust

The UAE's economic and regulatory environment is quickly evolving as technological advances fuel a dynamic but highly-competitive cluster of financial services, all looking to serve the local market. However, as social consciousness develops, many first-movers have continued to exploit light regulation to their advantage. For example, financial service advisors can work without the necessary training or qualifications. As such, the guarantee of impartial advice is often compromised, with many uncertified practitioners employing invasive tactics to sell products that are not always the most suitable for their clients. While the implications of these practices on investors are being addressed through improved dialogue and regulation, the consequences on social development are less known. While many highly-qualified and licensed professionals battle misrepresentation, scepticism and distrust, these financial advisory practices reduce economic growth in developing economies. Discouraging conscious investors and diverting funds away from high-performing sustainable, environmental and social development investments.

everyone should gain from a good investment

Headquartered in Dubai and with offices in Geneva and London, GSB is a highly conscious wealth management, personal and institutional financial planning company, placing the utmost importance on human growth alongside financial guardianship and protection. With the help of Firstwater, the company's brand-building journey began with a business and brand impact assessment, qualified by further qualitative and quantitative research. Despite a clear commitment to positive impact investing, GSB had yet to define an actionable philosophy and value proposition. We engaged employees to gather insights and help reveal and articulate the company's mission, purpose and vision. This process helped to identify four strategic guardrails in the form of guiding principles. Used to eliminate complexity and ensure clarity and consistency across the stakeholder experience, these principles were championed through training and guided product and service innovation and development. GSB has also rolled out an employer brand programme to attract and retain the best talent, enable ethical scaling, and ensure measurable impact as the business grows.

Investing in clearer futures

GSB is built on a simple belief that everyone should gain from good financial investment, with the company’s mission to create, protect, and grow wealth. But only in the most ethical and responsible ways possible. Ensuring the company builds upon the strong awareness and credibility it had established since launch, our programme was a natural next step in the company’s growth story. Empowered by a purpose-driven strategy, actionable and measurable impact goals, and a carefully constructed architecture and identity, the new system truly represents the value GSB creates. Clients and prospects can identify and understand offerings and why, in a saturated marketplace, this company of people is different. With teams able to explain the company’s full portfolio of solutions and the benefits to all stakeholders, not just shareholders and investors.

“In an otherwise extrinsically motivated industry, using purpose-led brand strategy and brand architecture to translate our commitment to shared value has provided greater strategic clarity and creative direction for our company.”

Ross Whatnall, Chief Executive Officer

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